How to fix HP laptop black screen

HP black screen

Having a laptop on but with a screen that has gone black is a problematic situation because it prevents reading information that can determine its severity.

What causes a laptop screen to turn black?

This can be caused by software or hardware errors, the most common being caused by a misconfigured BIOS or a broken screen.

To locate the possible error, we recommend that you follow the following verification steps one by one until you find the solution.

Do a power reset

Many times this simple procedure fixes black screen issues on a laptop and it varies depending on whether it has a sealed or removable battery.

Power reset on an HP laptop with a sealed battery:

  1. Shut down the computer and proceed to disconnect it from any expansion base or port replicator.
  2. Disconnect any USB storage devices, printers, or external monitors.
  3. Remove the electrical power cable.
  4. Long press the power button for 15 seconds to do the power reset. This works on most HP laptop models.
  5. Reconnect the laptop to the power source and turn on the computer.

Power reset on an HP laptop with a removable battery:

  1. Shut down the computer and proceed to disconnect it from any expansion base or port replicator.
  2. Disconnect any USB storage devices, printers, or external monitors.
  3. Remove the battery and unplug the power cord.
  4. Hold down the power button for 15 seconds.
  5. Insert the battery and connect the power cable without plugging in any peripherals.
  6. Press the power button to turn on the computer.
  7. Check if the issue is resolved.

Try an external monitor

If there is an image on the external display it may indicate a conflict between the graphics drivers and the integrated LCD display.

In order to fix this, you will need to install the latest version of your chipset and video drivers. Go to this HP support page to solve the problem: https://support.hp.com/us-en/drivers.

If the problem persists, it may be a faulty LCD screen, which is solved with a replacement. In this case, contact your local HP service centers.

Update the BIOS of your HP laptop with a keyboard shortcut

This method works even with black screen. Proceed as follows.

  1. Turn off the laptop.
  2. Connect the computer to a power source.
  3. With the computer turned off, press and hold the Windows + B keys at the same time. Without releasing these keys, press the power switch for 1 second.
  4. Next, release all the keys.

The power indicator LED will remain illuminated. In turn, the screen will remain blank for 40 seconds. You will be able to hear some beeps as the BIOS update screen appears, starting the process.

Verify that memory modules are properly installed

An improperly seated memory module can cause computer power-on issues, including a black screen error.

This procedure is relatively easy if your laptop has a memory compartment access cover.

However, it is advisable to go to a specialized service center. This way you can prevent an electrostatic discharge from damaging the memory itself or some other internal component.

Leave a Comment

Your email address will not be published.

Scroll to Top