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Why won't Hotmail load new emails from my computer

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(@Susan)
New Member
Joined: 8 months ago

Hi

Lately, I've encountered a persistent issue with my Hotmail account where it simply refuses to display incoming messages. No matter how frequently I attempt to refresh the page, the latest emails remain elusive. The curious thing is that the issue only arises when I access my Inbox from my PC through Firefox. Emails load just fine from my smartphone

Are there others grappling with this issue, or does anyone possess insights into the root cause? I've diligently scoured both my inbox and spam folder, yet new emails remain absent. Any guidance or potential solutions you could provide would be greatly appreciated.

I extend my thanks in advance for your valuable assistance

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(@Cedar)
New Member
Joined: 1 second ago

It sounds like you're facing an issue with your Hotmail account where new emails aren't loading on your PC via Firefox, though they appear fine on your smartphone. Here are some steps to try and troubleshoot the problem:

Clear Browser Cache: Sometimes cached data can cause issues. Try clearing your browser's cache and cookies and then reloading Hotmail.

Disable Browser Extensions: Extensions in your browser might be causing conflicts. Try disabling them temporarily and see if that helps.

Check Firewall and Antivirus Settings: Your firewall or antivirus might be blocking Hotmail. Ensure that Hotmail is allowed through your security settings.

Try a Different Browser: If the problem persists, try accessing Hotmail from a different browser to see if it's specific to Firefox.

Update Firefox: Ensure your Firefox browser is up to date as outdated software can cause compatibility issues.

Contact Hotmail Support: If none of the above steps work, consider reaching out to Hotmail support for further assistance.

Hopefully, one of these steps will help resolve the issue and you'll start receiving your new emails on your PC again.

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