“iPhone not available” is a message that appears on the iPhone screen after repeatedly entering the wrong unlock code.
However, it is a situation that can occur even when setting up a new iPhone during the process of transferring data from the old iPhone. In this case, a carelessness when entering the screen key of the old iPhone can put a brand new iPhone in unavailable mode.
With an iPhone not available, all that remains is to restore your information through the computer. This is a procedure that in the case of Windows users can be done with the iTunes program, but also with the 3Utools tool specialized in managing the information of an iOS device.
In both cases, the goal is to restore the iPhone to its factory settings, which erases the information on the iPhone including screen keys. However, it is necessary to have the security information related to the Apple account associated with the device. And if that is the case, restore the information with the backup available in iTunes or iCloud.
But the same is not the case with new iPhone in iPhone unavailable situation. There is no associated account and no information to restore.
You just have to delete the misconfigured password. And this is a very easy procedure when using the iTunes tool.
How to fix iPhone not available on new iPhone
Download iTunes to your Windows 10 or Windows 11 system from the Microsoft Store.
Open iTunes and connect the new iPhone in locked state to the computer. You probably won’t recognize it but don’t worry.
Now, with the iPhone connected to the computer and in the on state, do the following: press the volume up volume and release the button. Immediately press the volume down button and release it. What follows is to hold down the power button until the device turns off and restarts by itself in recovery mode.
This will be warned on the terminal screen and on the iTunes screen indicating that there is a problem with the iPhone that requires updating or restoring.
Select the Restore option and follow the iTunes prompts. This program will be in charge of downloading the updated iPhone firmware from the official Apple servers. After this it will install it on the device and put it in factory mode so you can set it up again.